Thank you for shopping with us! We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully.

 

  1. Eligibility for Returns:
  2. We accept returns for products with quality issues only.
  3. To be eligible for a return, the product must be in its original packaging and unused.
  4. Returns must be initiated within [30]days of receiving the product.

 

  1. Quality Issues:
  2. If you receive a product with quality issues, please contact our customer service team at gelateau.connection@gmail.comwithin [30] days of receiving the product.
  3. Provide detailed information and, if possible, attach images illustrating the quality issue.
  4. Our team will assess the situation and guide you through the return process.

 

  1. Unopened Products:
  2. We do not accept returns for products once the package has been opened unless there is a quality issue.
  3. Please ensure that you carefully inspect the product upon receipt, keeping the packaging intact if you have any concerns.
  1. Return Process:
  2. To initiate a return, contact our customer service team at gelateau.connection@gmail.com
  3. Once your return is approved, you will receive instructions on how to proceed.
  4. Please pack the product securely and include all original packaging.

 

  1. Contact Information:

For any questions or concerns regarding our return policy, please contact us at gelateau.connection@gmail.com

 

Note: This return policy is subject to change without notice. It is the responsibility of the customer to review the policy periodically.

 

Thank you for choosing Gelateau.