Thank you for shopping with us! We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully.
- Eligibility for Returns:
- We accept returns for products with quality issues only.
- To be eligible for a return, the product must be in its original packaging and unused.
- Returns must be initiated within [30]days of receiving the product.
- Quality Issues:
- If you receive a product with quality issues, please contact our customer service team at gelateau.connection@gmail.comwithin [30] days of receiving the product.
- Provide detailed information and, if possible, attach images illustrating the quality issue.
- Our team will assess the situation and guide you through the return process.
- Unopened Products:
- We do not accept returns for products once the package has been opened unless there is a quality issue.
- Please ensure that you carefully inspect the product upon receipt, keeping the packaging intact if you have any concerns.
- Return Process:
- To initiate a return, contact our customer service team at gelateau.connection@gmail.com
- Once your return is approved, you will receive instructions on how to proceed.
- Please pack the product securely and include all original packaging.
- Contact Information:
For any questions or concerns regarding our return policy, please contact us at gelateau.connection@gmail.com
Note: This return policy is subject to change without notice. It is the responsibility of the customer to review the policy periodically.
Thank you for choosing Gelateau.